Reference

Legal Policies Built Around Your Account

Q: How do I request a copy of all my data?

Email support@mandiriqq.xyz with 'Data Access Request' in the subject line and your account username. We'll compile your personal information, account history and gameplay records and send them to you within ten business days.

When you open an account with mandiri qq, your personal data, payment details and account activity are governed by clear, transparent policies.

Data security practicesYour access and update rightsWithdrawal verificationSupport contact channels

Explore the Lobby Read FAQ

How We Handle Your Information

mandiri qq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mandiri qq collects and stores account information — your name, phone number, email, banking details and game activity — to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and manage withdrawals. Your data is encrypted and held on secure servers accessible only to

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authorised staff. We retain account records for the duration of your membership and for the period required by local law thereafter. You have the right to request a copy of your data, update incorrect information, and ask questions about how we use it. Contact our legal
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team through the support channels below to exercise these rights. Access and eligibility depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal Matters

Our support team is available to answer policy questions, help you access your data, or clarify your rights.

Live Chat Open the chat widget in your account lobby or on this site. Our team responds within minutes during business hours, seven days a week.

Email Support Send legal or data-access requests to [email protected]. We review and reply within 48 hours with clarification or your requested documents.

Phone Support Call our direct line during business hours for urgent account or policy questions. A representative will walk you through your rights and options.

PROTECTING YOUR ACCOUNT

Security and Data Handling Practices

We apply industry-standard encryption to your login credentials and payment details the moment you enter them.

Encryption & Security

All login and payment data is transmitted over encrypted connections. Your account is protected by password authentication and monitored continuously for suspicious activity.

Data Retention

We keep your account records during your membership and for two years after closure, as required by local regulation. Historical data is then securely deleted unless law requires further retention.

Cookies & Tracking

Session cookies keep you logged in and remember your preferences. Analytical cookies help us improve platform performance. You can disable cookies in your browser settings at any time.

Payment Verification

Before we process a withdrawal, we verify your banking details match your account. This step protects your funds and prevents unauthorised transfers.

Account Recovery

If you suspect unauthorised access, contact support immediately. We can freeze your account, reset your password and review recent activity with you.

Data Access Requests

You can request a full copy of your personal data and account history. Email [email protected] with 'Data Access Request' in the subject line.

Legal and Policy FAQs

We collect your name, phone number, email address, date of birth, and banking details (for DANA, OVO, GoPay and QRIS deposits and withdrawals). We also record your gameplay, login history and account activity to verify your identity and detect fraud.

We retain your account information for two years after closure to comply with local accounting and tax regulations. After that period, your personal data is securely deleted unless local law requires us to keep it longer.

Yes. Log into your account, navigate to Settings, and update your email, phone number or address. If you need to change your registered banking details, contact support — we verify changes to prevent fraud and unauthorised withdrawals.

Email [email protected] with 'Data Access Request' in the subject line and your account username. We'll compile your personal information, account history and gameplay records and send them to you within ten business days.

Contact support immediately via live chat or phone. We'll lock your account, reset your password and review all recent activity with you. If unauthorised withdrawals occurred, we'll investigate and work with your bank to recover funds where possible.

All payment information is encrypted during transmission and stored on secure, access-restricted servers. Before we process a withdrawal, we verify your banking details match your registered account to prevent fraud and ensure funds go to the correct recipient.

Yes. Session cookies are required to keep you logged in, but you can disable analytical and preference cookies in your browser settings. This may affect your experience but will not prevent you from playing or withdrawing.

Legal Policies Built Around Your Account

How to Contact Us About Legal Matters

Security and Data Handling Practices

Encryption & Security

Data Retention

Cookies & Tracking

Payment Verification

Account Recovery

Data Access Requests

Legal and Policy FAQs

01 What personal information does mandiri qq collect from me?

02 How long do you keep my data after I close my account?

03 Can I update or correct my account details?

04 How do I request a copy of all my data?

05 What happens if my account is hacked or compromised?

06 Are my deposit and withdrawal details secure?

07 Can I opt out of cookies and analytics tracking?

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