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Your Privacy Matters – Here's Our Promise

When you open an account with mandiri qq and deposit via DANA, OVO, GoPay or QRIS, your personal and financial data is encrypted and held to the same…

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo third-party salesYour account, your control
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mandiri qq Your Privacy Matters – Here's Our Promise
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Privacy Questions – Contact mandiri qq Support

If you have questions about how we use your data, want to update your information, or need to request access to what we hold, our support team is here to help.

Live Chat Available 24/7 in the lobby. Click the support icon and ask about data access, account updates, or privacy concerns. We'll reply within minutes during peak hours.
Email Support Send privacy requests to [email protected]. Include your account email and a clear description. We confirm receipt within one hour and resolve requests within 48 hours.
In-Account Messages Log into your account, go to Settings > Messages, and send a privacy request directly. We'll respond in the same channel and keep a record of the entire exchange.
SECURITY AND TRANSPARENCY

How We Keep Your Data Safe and Give You Control

Your account security starts with encryption: every transaction — deposit, withdrawal, login — runs through SSL protocol the same way your bank does.

End-to-End Encryption

All logins, deposits via DANA, OVO, GoPay and QRIS, and withdrawals use SSL 256-bit encryption. We don't store passwords or full payment credentials on our servers.

Monthly Access Audits

Our compliance team reviews who accessed your account data monthly. Unusual activity triggers automatic alerts and account freezes until you verify.

Data Access Requests

Request a full copy of your personal data anytime via support. We deliver it as a downloadable file within five business days, with no charge.

Account Deletion

Close your account in Settings > Account > Deactivate. We delete personal data within 30 days. Transaction records stay for three years if required by local law.

Withdrawal Verification

Every withdrawal triggers identity re-check and payment-method confirmation. We verify that the destination bank account or DANA, OVO, GoPay wallet matches your registered details.

Cookie and Device Tracking

We use cookies to remember your login and gameplay preferences. You can disable third-party cookies in your browser; this won't block core account functions.

Common Privacy Questions

Real people ask real questions about where their data goes and how long we keep it. Here are the answers that matter most.

We delete personal data like your name, email and phone within 30 days of account closure. Transaction records stay for three years where local law permits, to settle disputes and meet tax requirements. After three years, transaction data is anonymised and archived offline.

Yes. Log in, go to Settings > Privacy, and click 'Request My Data'. We'll send you a complete file — logins, deposits, withdrawals, game history — within five business days. You can also call support and ask an agent to send it to your email.

Only mandiri qq's payments team and compliance officers can view your withdrawal details. We never share withdrawal records with game studios, advertisers, or third parties. Your bank sees the transaction as coming from mandiri qq; we don't pass your name to payment processors beyond what's needed to complete the transfer.

No. We store a tokenised reference to your payment method — a secure code that identifies it — but not the account number itself. You can remove or change your payment method in Wallet settings anytime. Removing it doesn't affect past transactions; they stay in your history.

If we merge or are acquired, your data transfers to the new operator under the same privacy terms. You'll receive notice by email at least 30 days before the change. You can request deletion or export your data before the transfer completes if you choose to leave.

We do not sell, rent or lease your personal data. We share information only with payment processors to clear deposits and withdrawals, and with law enforcement if a court order requires it. Marketing partners never receive your contact details without your explicit opt-in.

Yes. Go to Settings > Security > Active Sessions and you'll see every device logged in right now — device type, location and last-login time. You can log out remotely from any device. If you spot an unknown session, click 'Log Out All Devices' and reset your password.

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