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Your Terms and Conditions at mandiri qq

When you open an account with us, you're entering into a straightforward agreement that protects both you and the platform.

Account creation rulesPayment method policiesWithdrawal and verification stepsYour data and privacy rights
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HELP WITH YOUR ACCOUNT

Contact Us About Your Terms

If you have questions about how the Terms and Conditions apply to your account, or if you want to dispute something, we're here to help.

Live Chat Open the chat window in your account lobby and speak to a team member in real time. Available during peak hours; we aim to respond within minutes.
Email Support Send your question to our support email address listed in your account settings. We reply within 24 hours with a detailed answer about your Terms concern.
Account Settings Review your stored Terms agreement, payment method links and contact preferences inside your account menu under Agreements or Legal.
YOUR RIGHTS AND SECURITY

How We Protect Your Account Under These Terms

Our Terms and Conditions are built around protecting your account and data. We're transparent about what information we collect, how long we keep it, and who we share it with.

Data Retention

We keep your account details, transaction history and communication records for the period required by local law. You can request a copy of your data anytime through your account.

Payment Security

DANA, OVO, GoPay and QRIS deposits go through encrypted channels. We never store your full payment credentials and verify every withdrawal request before processing.

Account Access Control

Only you can log in with your username and password. If you suspect unauthorized access, change your password immediately and contact support to review your account activity.

Dispute Resolution

If you disagree with a charge or account action, raise it with support in writing. We'll investigate and respond within the timeframe set out in our Terms.

Data Export

You can request a copy of all your personal data held on our platform, including account history, in a readable format.

Policy Updates

We notify you of material changes to the Terms via email or in-account message at least 14 days before they take effect. You can review the full updated Terms in your account.

Frequently Asked About Our Terms

Players in Bandung, Medan and across Indonesia often have similar questions about how the Terms and Conditions work in practice. Below we've answered the questions we hear most, so you know exactly what the rules mean for your account and gameplay.

If you breach the Terms—such as using multiple accounts, depositing from someone else's payment method, or engaging in fraud—we may suspend or close your account. The action depends on the severity. We'll notify you of the reason and give you a chance to contact support to discuss. Serious breaches may result in permanent closure and forfeiture of remaining balance where the Terms permit.

Yes, we can update the Terms, but we'll notify you first. Material changes come with at least 14 days' notice via email or in-account message. You'll see the updated text in your account menu. If you don't agree with the new Terms, you have the right to close your account before they take effect. Continued use means you accept the update.

You can request account closure anytime through your account settings or by contacting support. We'll process your request within the timeframe stated in the Terms. Any remaining balance will be withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS) after identity verification. Closed accounts cannot be reopened using the same details.

We retain your data for the period required by Indonesian law and our regulatory obligations, even after closure. This usually means keeping transaction records and contact details for several years for compliance and dispute purposes. You can request deletion of non-essential data by contacting support, subject to legal holds.

The Terms cover deposits and withdrawals through DANA, OVO, GoPay and QRIS, as well as direct bank transfer where available. Each payment method has its own processing time and verification rules, all outlined in the Terms. We guarantee that your payment credentials are handled securely and never shared with third parties outside our payment processor.

Yes. If you believe a withdrawal was unauthorized or a deposit was not credited correctly, file a dispute through support within 30 days of the transaction. Provide your transaction ID and reason. We'll investigate and respond with a resolution within the timeframe set in the Terms. Legitimate disputes are reversed; fraudulent claims may result in account restrictions.

The Terms reference our privacy practices, and a separate Privacy Policy gives full details on data collection and use. The Terms focus on your account rights, deposit and withdrawal rules, and dispute processes. Both documents apply to your account. You can review the Privacy Policy link from your account settings anytime.

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